Author Archives: Espen

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About Espen

For details, see www.espen.com.

A Swiss army knife for the traveling techie

As anyone with some technical knowledge is keenly aware of – at the mere hint of some computer familiarity, you are instantly transformed into the local help desk. I frequently am asked to "take a look at" the PC of some neighbor or more or less distant family member. In most cases, it is a question of cleaning up disks and removing viruses and installed programs.

I am not sure if I really want to do this, but loading this little collection of software onto a memory stick seems like a good idea. Except then you get asked to look at even more barnacled computers….

(Via Stephen Downes.)

One danger of search-collected newspapers

United Airlines’ share price dropped 76% when Google News erroneously picked up a six-year old story about UAL filing for bankruptcy and pushed it to the front page.

Not that this couldn’t happen in any newspaper, but Google News is automatically generated. This opens for interesting possibilities in pump-and-dump….

Classic writing…

ACM Ubiquity re-published something referred to as a classic today, which to me came as a surprise, especially since, well, I wrote that thing in an hour or so as the result of a direct question from John Gehl, former editor. But hey, being called a classic can’t be all bad, can it?

Alternatively, cucumber season is raging across the pond…

The opportunity-creating IT department

Vaughan Merlyn has a good post on how IT departments should go from problem solving to opportunity creation. This, to me, means stepping up to the third level of IT management (where the IT dept is facilitating innovation and change, the goal being business transformation. The two former is providing utility services (standard and basic, reliable and cost-effective, the goal being business efficiency) and being a business partner (being flexible and responsive, facilitating growth in scale and scope, the goal being business effectiveness). (See this post and many of Vaughan’s for more detail.)

We used to say that the first and second level activities will not go away even if you reach the third level. But I am beginning to wonder.

The utility business part, for one thing, can now be almost totally farmed out to providers that provide, well, services at expendable cost. In an era of cheap and cloudy services, I am beginning to wonder why IT departments own their servers or provide desktop functionality. If I were kitting out a small company (50 people or less) today, I would do it with cheap and small computers (with really pricey 3G/WiFi/whatever connectivity options) running mostly server-based stuff, and iPhones or the like for the mobile crowd. Productivity software through the Google suite, for instance, with Gmail/Docs/etc. (Google Gears ensures that you can edit off-line). Salesforce or something like that for CRM, a wiki for collaborative stuff. Typepad or WordPress for company web page.

Accounting would be an issue due to localization – it is one of the last holdouts of geographic differentiation, since each country still has its own accounting rules and tax levels. I am not sure about to which extent online accounting is available here in Norway, but I think it is available. (and if not, I would volunteer to be the test site – it should be fairly easy to webify.)

As for personal stuff – just let the employees install whatever they want locally. They are grown-ups.

In that kind of environment (and yes, I am aware of the legacy code/apps/most users are stupid and definitely old/mainframes are still important/no company can start over arguments) the role of the IT department lies in tying things together from the user perspective – orchestrating innovation through the creation of smart mash-ups of all these online services. As for print, backup, and initiating new employees to this liberation from the past – farm that out to someone who does it for a living.

Wouldn’t it be lovely….

PS: Here is an article from The Economist about the Zoho office suite saying essentially the same thing: "Sooner or later, Zoho or another emerging-economy upstart will let a lot of air out of the corporate IT balloon."

Big data in Nature

Nature (the magazine) has an excellent special report on big data, with articles on analysis, history, data centers, and much more. Best of all, it is freely available – enjoy!

Chrome impressions

I have now run Chrome as my default browser for a grand total of 14 hours – impressions so far:

  • Fast. Much faster than Firefox and IE.
  • Each tab is a separate process. Good statistics page allows you to shut down tabs that generate memory gobbles (a Firefox weakness).
  • The user interface is a little sparse, but you get used to that. Miss some functions from Firefox (how too open a local file, for one.) But just a few.
  • Much more graphically oriented than Firefox – pull tabs out as windows, for instance, and windows into tabs.
  • Works better with Google Docs (no surprise there) – showed some formatting codes not visible in Firefox.
  • Flash works – no more 4 seconds play and then full stop on Youtube.

Verdict so far: I thought I would never replace Firefox, but now I am beginning to wonder. If I am still using it in a week, then it is goodbye to Firefox. (I haven’t started testing plugins yet, then again, I don’t have any plugins that are absolutely critical.

First problem (9/4/8): Could not edit an entry at my course wiki (at pbwiki.com) – nothing happened when I click "edit".

Second problem (9/6/8): Could not retrieve a certificate from my net bank. Had to start up Firefox again.

Notable comment: Plus ca change: Jim Courtney on why multi-threading is important. (And yes, I used DesqView and QEMM extensively from about 89 to about 94, too.

Google Chrome

Google is announcing Google Chrome, an open-source browser tailored to, amongst other things, the multimedia rather than text-oriented uses of the web according to this comic by Scott McCloud (warning – slow site at this point). Here are some screenshots – looks to me like they have taken ideas from Opera (thumbnail navigators) as well as Firefox (autocomplete, private browsing). A nice feature seems to be the memory leak monitor – some web pages can cause a lot of memory problems (Incidentally, I installed AdBlock Plus in my Firefox version, which helps a lot.) See Slashdot for the usual comments, Nick Carr has a discussion about this as an important step towards cloud computing (and the goal of Google being to upgrade all browsers). Mozilla says they are not worried about the new competition No points for guessing what is going to be the top search term and discussion topic in the blogosphere this week.

image

Google Chrome, if it is to take off, needs to become a real competitor not to IE or Firefox (they can easily implement most of the added features) but to Vista. And the only way it can do that is by integrating the various Google applications (search, Calendar, Docs, etc.) into the browser. It also needs to be faster than IE or Firefox, and to handle upgrades easily. My guess is some kind of offloading to server-based rendering, much like Opera Mini is doing, making it easier to provide regular HTML to cell phones and the like. If it displays Google apps faster (and more reliable – Youtube is not persistently good on Firefox) than anything else, then it could quickly become important.)

Another way to gain share would be to exploit the enormous collection of user stats that Google has, to produce something that tries to guess the intent of the user and provide suggested links and user-influenced interfaces. Information systems these days is more and more about guessing the users intent rather than having him or her specify it up front, and Google is well informed (too well informed, some would say) about what we like to do.

Update 8/3: Have installed it. Runs fine. Memory management as good as advertised. Won’t be switching over from Firefox soon, but we’ll see over time. As for the story behind Chrome, Steven Levy has a good writeup, as usual, in Wired.

IAD center opening

Monday was exciting – not only was it the Fall workshop for the iAD Center for Research-based Innovation, but it was also the opening of the iAD Lab [Norwegian language story here] – a physical manifestation of the Bjørn Olstad, CTO of FAST, opening the lab research project, as well as an important tool for drawing the researchers from the five Oslo-based participants (FAST, Accenture, Schibsted, UiO and BI) closer together.

Myself, I plan to spend at least one day per week in the lab – there is nothing like physical proximity to get to know an organization and a field, notwithstanding all the communications capabilities, electronic and otherwise, we surround ourselves with.

The lab itself, incidentally, is just six workspaces, a few computers and access cards for researchers. Gone are the days when the opening of a computing center was photogenic, with blinking lights and spinning tape decks. But it will enable us to store sensitive data in a secure environment, have enough horsepower to really analyze them, and provide a natural focal point for demonstrations, prototypes and experiments.

Stewart Brand on cities, nuclear power, and GM food

And yes, he thinks cities are good, nuclear power a solution we need to consider, and GM food completely safe (and a heck of a lot less evolutionary than the microbial gene sharing that occurs within and outside of our own bodies.)

Tune in to this radio show.

Not exactly anathema

Steven Levy goes nuts over Neal Stephenson’s latest over in Wired. And I am on my way over to Amazon….

Semi-voluntary blog pause

This blog has been quiet for a while. The reason was that I (rather stupidly) started updating Movable Type the day before going on holiday in Spain – and when it didn’t work, I took a look at the error log and said to myself  "hey, I need a vacation anyway – what an excellent excuse not to blog" and took off.

Incidentally, the error turned out to be that the Perl version my ISP (Verio) had running was too old – despite what they told me. That little caper cost me quite a lot of time and frustration. On the positive side – it wasn’t my fault. And it caused me to install a new FTP client, FileZilla, which is a great improvement on WS_FTP. On the negative side: Upgrading to MT4 (with, reportedly, better spam control) will have to wait until Verio puts its software were its mouth is. Time to migrate to Dreamhost, methinks….

Anyway, I am now officially up and running again. To a grey and rainy Oslo. I could do with about one week more vacation….

Fry the TyTN

Quoting the incomparable Stephen Fry who just loves the new iPhone:

HTC is a wonderful manufacturer permanently hamstrung by its devices all being Windows Mobile.

Ain’t that the ever-loving truth. I have an HTC TyTN II, which at the outset seemed to be a great little machine, but now it no longer switches screens back and forth between landscape and portrait when you open it; the battery is dying after six months; the touch screen is imprecise and incredibly slow, leading to mouse-aheads and dead ends; I have not been able to connect it to my PC (despite good friends trying to teach me, but when it comes to mobiles I reserve the right to be a moron); the underwhelming synchronization interface has doubled most of my contacts (in the process slowing the whole thing down even more); and worst of all: The Windows Mobile OS, initially quite nice despite its propensity to leave everything running, has acquired more and more barnacles with use and now is just soooo daaarn sloooooooooooow.

Inside this unnecessarily complicated little thingy is a very useful set of soft- and hardware struggling to get out. I just can’t see that most users can be bothered with the digging any more.

What to do? Returning the thing to the local IT department. I need a life. And, if Stephen has any sense at all, an iPhone 3G.

Squirreling for SAP

Bob Cringely has a nice hand with metaphors, and his SAP/Squirrel analogy does it for me (though I have a sneaking feeling that if GuiXT really had been THAT simple, the cat would have been out of the bag a long time ago.) The truth, methinks, is that understanding what those numbers mean is just hard, no matter what, and no amount of interface fiddling is going to change that.

Anyway, time to recount (and probably repeat) my favorite SAP joke:

SAP is a new basic element, but contrary to other basic elements, which go from solid to liquid to gas as they heat up, SAP has a different cycle. It starts out as a liquid: You pour it into a hole in the business – where functionality and control is lacking – and it fits perfectly as you install it. Next, it goes into gas form, expanding until it fills the whole business as you add modules.

Then it becomes a solid, hard to change, so you have to shape new business processes around it.

(ba-da-bam.)

Serendipity, researchwise

Mary B. has this account of finding interesting material bound with another book from the library – and then discovering that all the stuff was available through Google Booksearch. Which raises the point – how to we make the serendipity often found in research (go into any library and look at the books next to the one you are looking for) in an electronic context?

Online newspapers (as well as domain squatters) face this challenge every day – not just serving what the customer wants, but also something they didn’t know they wanted, often sufficiently similar that it may be, if not a substitute, at least a diversion.

Perhaps Google should have a new subcategory on their result screen – an appropriately random link under the heading of "and now, for something completely different…"

WSJ Cucumber season

George Will describes how beer was essential as a water purifier and human selection mechanism as the world urbanized and industrialized. This, of course, is different from Clay Shirky’s theory that rising alcohol consumption came because people had too much time on their hands and needed to burn off surplus synapses.

Personally I think it was the more mundane effect of lower unit cost due to more centralized production to serve a denser urban market, but who am I to spoil an interesting theory during cucumber season….

(Via Volokh. Who adds that wine, not beer, founded our civilization. I am tempted to quote Gandhi, who, when asked what he thought of Western civilization, replied that he thought it was a good idea.)

I need a beer. Need to feel more civilized….

Bow ties for self-confessed geeks

The traditional geek (or nerd) attire usually includes a bow tie, and since not many people wear them anymore (though some pretty interesting people did), I suppose any Internet as bowtiebow tie, taken seriously, is a geek bow tie. According to my good friend Bill Schiano, there are only four professions allowed to wear bow ties: Lawyers, physicians, academics – and circus clowns (more on this here.). Initially I wore bow ties in deference to my two academic mentors, Jim and Benn, the latter who refers to his bow tie wearing as a "cheap way of earning distinction" among other reasons. Now I wear them because, well, I got used to them. Beats fashion, and according to the New York Times, the bow tie is back this year. That’s the great thing about being obstinate about your wardrobe – sooner or later everything will be in vogue again.

Incidentally, the only real bow tie is a self-tied bow tie. Instructions here. Make sure you don’t tie it too perfectly, though – slightly askew is the thing, aim for rakishness bordering on the sloppy, an at all cost avoid the pre-tied curse.

As all geeks know, the Internet is shaped like a bow tie, which is another reason for wearing them. At least it used to be, though this figure is Web 1.0, created before blogs and social software became prevalent. I assume a more current version would have a beefier knot.

Anyway, for a true geek – where do you get your bow ties, and what kind? There are lots of companies, but most of them sell the boring formal ones, the preppy ones or things you would not be caught dead in. My personal favorite is the Beau Ties company, a small outfit in Maine which produces good quality ties in interesting patters. Here is a selection for the geekily inclined:

One of my personal favorites (actually, my favorite bow tie, adorning my web page) is based on the geekiest artist of them all, M. C. Escher (and if you don’t know why, that is because you haven’t studied the mandatory literature). This one is called the Escher blue, there are many other varieties, but I like the color as well as the intricate design:Escher blue pattern

Here is one for the Boingboing kind of geek/nerd, a space invaders pattern:

Space Invaders bowtie

More Escher, this is the classic fish-duck-lizard pattern:

Escher fish-duck-lizard pattern

Here is one called "greyhounds", also Escher:

Bowtie Escher greyhound

This one is a design based on a MOSFET diagram:

Bowtie Mosfet 

Lest this turn into a Beau Ties advertisement, here is an introduction to the weird world of the wooden bow tie (repeated piano warning). Shown below is a dark stripe version, made from maple/walnut and other woods. (Since this is not a self-tie, it is a no-no for me, though.) A few years ago there was a company selling bow ties made out of clear acrylic (kind of like plexiglass) with inserts in them (barbed wire, for instance), but they seem to have folded:

 

A side effect of bow ties is that they provoke people, something I have found to be true on panels and other discussions, even on TV. It helps your argument because your opponent is busy looking at your neckwear and you can surprise by being more reasonable than people thought possible. I may backfire if you take yourself seriously and get Jon Stewart as a visitor (video), but overall the effect is good, methinks. Besides, your students will remember you, even if you don’t.

Google and network externalities

Here is a bunch of links about Google that I have had lying around for a while – trying to think about the first one and to what extent Hal Varian is right about Google not having a network externality competitive advantage. I think he is wrong, but why is hard to articulate.

So, here goes (note that Google, rather nicely, includes a list of links to each blog post, which is fodder for further discussion):

  • Hal Varian: Our secret sauce, arguing that Google’s competitive advantage is due to experience and innovation, not network externalities.
  • Tom Evslin: Sitemaps and how the rich get richer: Essentially, Google has an advantage because they are the biggest and people adjust their web sites to the Google engine and its various algorithmic quirks.
  • Hal Varian: Why data matters. Brief overview of search and PageRank.
  • Hal Varian: How auctions set ad prices. Brief explanation of Google’s auction system for ads. One interesting effect, not mentioned here, is that the more precisely the user can describe the targeted population, the lower the ad price – thus, Google has both an incentive to make targeting imprecise (to have enough actors competing for a particular keyword/target) and an incentive to make it precise (to increase click rates).
  • Marissa Mayer: A peek into our search factory. Various presentations, with notes, about the infrastructure underlying Google’s various offerings.
  • Udi Manber: Introduction to Google search quality. Overview of what Google does to fight spam, increase precision, and other things. (Reads like a transcript of a talk.)

Here are two articles that everyone trying to understand Google should read (come to think of it, this blog post is starting to resemble the layout for a class):

  • Brin, S. and L. Page (1998). The Anatomy of a Large-Scale Hypertextual Web Search Engine. Seventh International WWW Conference, Brisbane, Australia. (The classic on PageRank.)
  • Ghemawat, S., H. Gobioff, et al. (2003). The Google File System. ACM Symposium on Operating Systems Principles, ACM. Description of the architecture of Google’s index, a file system geared for few writes and very many reads, redundancy, and low response time. PDF here.

A dose of tail reality

The long tail doesn’t work, according to Anita Eberle. Chris Anderson, rather sportingly, likes the article but begs to differ when it comes to determining how long that tail should be.

Maybe it is a tall tail?

Seagulls and Pixar

Nemo seagullsThis review (by Michael Hirschhorn) of a new book on Pixar contains the best sentence I read today: "[Intellectual property lawsuits] follow successful entertainment businesses the way seagulls trail fishing boats."

Anyone else remember the "bert, bert, bert"* “mine, mine, mine” seagulls in Finding Nemo? Imagine them with briefcases…..

*see comments…

Wikipedia maturing

Nick Carr is snarky about Jim Wales’ new slogan for Wikipedia (“the online encyclopedia in which any reasonable person can join us in writing and editing entries on any encyclopedic topic,”) as opposed to the previous free-for-all. But he misses the point: Any business or endeavor with strong network externalities goes through phases of growth, and Wikipedia is now transitioning from “need stuff” to “need better stuff”.

My Master and executive students have been editing Wikipedia as part of their courses for 5 years. The comment when we started was “boy, this is fun”. Now it is “it is really hard to create new articles, we either get shot down or the topic is already covered.” Life is easier in the Norwegian version (170K entries) than in the English one, where norms are nailed down and text quality, at least on any substantial entry, is high.

Progress, the revolutionaries become the incumbents, life goes on, etc., etc.