Computer systems used to be weak, so we had to make their world simple and standardized. They now can handle almost endless complexity—but we still need to understand how to make the world simple, so we don’t risk burdening the majority of users with the needless complexity of the few. One way of doing this is to adopt Facebook’s approach of “Yes, No and It’s Complicated.”

Read the rest of the essay at ACM Ubiquity’s blog.