I highly recommend attending the following presentation at the Norwegian Polytechnic Society on Wednesday September 29th at 5 pm. In particular, I think anyone associated with creating systems for complex decision making, especially in the public sector, would find it interesting.
Update Oct.1: You will find a video of the talk here.
Innovative systems for public services: From process following to problem solving
Dr. Richard Pawson, Naked Objects Group
Dr. Richard Pawson is founder of Naked Objects Group, and a former head of Research Services for Computer Sciences Corporation. He has 30 years experience in IT and related businesses, and has given presentations and consulted with companies all over the world. He holds a Ph.D. of computer science from Trinity University, Dublin, Ireland.
In this discussion, he will talk about how new innovative systems can change how case workers in public services do their job, transforming them from process followers to problem solvers. Richard has designed and implemented a large and very successful system for the Irish Department of Social and Family Affairs which, based on a Norwegian idea of object orientation, allows case workers ("saksbehandlere") to handle very complex problem situations under much larger degrees of freedom than previously possible.
Richard is a highly interesting and entertaining speaker with deep insight in the relationship between information technology and organizational issues. You can look forward to an eye-opening perspective on the organizational issues in public services and how innovative and advanced systems can contribute to solving them.