A Boston letdown

I have always recommended my friends to finish their trips to Boston by a) checking into Logan at least 3 hours before the plane leaves, b) trek over to terminal C (from the international terminal E), and c) feast on excellent seafood at Legal Seafood at that very terminal.

After having spent a great two weeks in Boston, we set this script in motion, only to find that Legal Seafood, unfortunately, has moved their restaurant to terminal B – inside security. We morosely trotted back to terminal E, to see whether it was possible to find something good to eat there.

Well, what is there is essentially a tourist scam: Durgin Park, a “Yankee cooking” restaurant, featuring overpriced food ($26.95 for a tiny lobster roll, a sip of chowder, and some fries. I mean, what? For those prices I could go to Oslo and eat.) After standing in line for 20 minutes and waiting at the table for 20 minutes, a friendly but extremely overworked waitress served our food, which was adequate (we avoided the seafood, had steak, chicken salad, those kinds of things.) The bill came to 83 and change for a two chicken salads and a rudimentary steak, and three draft beers. For that kind of money I would eat lobster and have wine at Legal. Add to this that the restaurant was head-achingly noisy.

The problem here is that the crappy service at terminal E leaves customers with a bad memory as they leave Boston. Next time, we will pack food or eat at a restaurant before check-in (or, even better, check in four hours early and go to Legal Harborside). The trouble with airport restaurants is that you have a captive audience. Terminal E is understaffed, overcrowded, noisy and just tiresome. The WiFi is some ad-supported junk that just doesn’t work.

One positive experience: The wine bar Vino Volo, which is relatively (and that is relatively) quiet, prices are airport high but not insane, the staff is friendly and the WiFi really works. So, get your food before you come to the airport, and send yourself off to Europe with a nice Malbec.

As for Durgin Park – well, it is a tourist trap in Boston, and it is close to extortion at Logan. Truly something whoever is in charge of the customer experience at Logan needs to do something about. How about throwing them out and offering the concession to Legal Seafood?

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  1. Pingback: Boston perks | Applied Abstractions

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